Wedding Party

Faq's
Q: What are your purchase policies?
A: To learn about our purchase policies, please click here: Purchase Policies.

Q: Do you have a catalog?
A: Because of the frequency with which we add new products and change our product
features, it would be difficult for us to publish a catalog. Our most current products are
on-line.

Q: Do you sell any of your products through local vendors or retailers? Yes.

Q: When is peak season?
A: Peak season is typically from January to May. We do experience shorter busy periods
throughout the year as well.

Q: Do you sell tulle?
A: Ironically, although our name is "Wedding Tulle", we do not sell tulle.

Q: What is the turnaround time for your products?
A: Availability is posted for each item and ranges from 5-7 business days to 2-3 weeks.
During peak season, it normally takes the full availability period before your order is
shipped. Requests for rush orders must be pre-approved. Specifying your shipping method
as "Next Day Air" or "2nd Day Air" will not rush your order.

About Our Invitations/Stationery...
A: You should allow at least four months lead time. During peak season, the lead time
should be greater. Any orders with tight deadlines will need to be pre-approved prior to
placing the order.

Q: What is the turnaround time for invitations?
A: Normal turnaround times vary from invitation to invitation and increase during peak
season. Labor intensive invitations such as Diva normally have greater turnaround times
(usually about 4-6 weeks) than invitations such as Post (usually about 3-4 weeks).

Q: What are the invitation prices?
A: Our invitation prices can be found on our website: Wedding Invitations. Please click
on any of the invitation images and then scroll to the bottom of the invitation
information page.

Q: Can I get samples of your invitations?
A: You may order samples of our invitations for a nominal fee. The invitation samples are
non-refundable, non-returnable, and are not credited toward the purchase of invitations.
Because of the cost to make each invitation, we cannot provide free samples. Samples
normally take 1-2 weeks to process (longer during peak season). Requests for rush orders
must be pre-approved. Specifying your shipping method as "Next Day Air" or "2nd Day
Air" will not rush your order.

Q: Can I personalize/customize my invitation sample?
A: Samples cannot be customized or personalized and are limited to stock-on-hand. If
requested, we will do our best to provide the colors, motifs, or background designs you
are most interested in.

Q: How many sample invitations can I order?
A:You may request up to 7 individual samples and only one 1 sample per invitation
design.

Q: Can I order less than 50 invitations?
A: Yes, but we do not recommend it. We have flat fees such as design and printing set-up
included the price for invitations. When these fees are averaged over a smaller quantity,
it may increase the overall cost per invitation. By reducing the quantity, the materials
charges lessen but the printing fees and flat fees remain the same. For most invitations, it
is likely that you will not see a dramatic price change.

Q: What happens after I place an invitation order online?
A: An email invoice will arrive to you within 2 business days of placing your order. On
the email invoice, a link to the client proof page is provided. Your proofs are normally
posted 1-2 business days after receiving the email.

Q: I placed a Save the Date magnet order. When do I get my proof?
A: You will receive an email with a link to your proof 3-4 business days after placing your
order.

Q: I made changes to my proofs. When will the changes be posted?
A: Changes normally take 1-2 business days, longer for more complicated changes or map
changes. We will not send you a an email to tell you when your new proofs are posted.
Please check the status of your proof regularly.

Q: Do the invitations require any special handling (via mail)?
A: With proper handling, your invitations should arrive to your guests in good condition.
Please take it upon yourself to inspect each invitation prior to mailing it, for example,
adding more adhesive or a seal to the envelope flap. Wedding Tulle is NOT responsible
for any damages as result of mishandling and/or negligence by the Postal Service. We
recommend that you request the Postal Service to hand-cancel your invitations to avoid
any mishaps that may result when invitations are accidentally or intentionally
machine-fed.

Q: Can I personalize/customize the Save the Date magnet sample?
A: No. We will send you a generic sample of the magnet to give you an idea of the size,
paper texture, and printing of the magnet.